Understand the People Behind the Numbers (Harvard ManageMentor video)by Stacey Barr |
People can feel very threatened by performance measures, when they feel the measures are judging them personally. That’s the topic of this Harvard ManageMentor video with Stacey Barr.
How well attuned are you to the ways that measures make people feel? What can you do to help them see measures as tools to help them improve processes rather than taking them personally?
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