Do you have a KPI methodology? Or do you still treat it as an ad hoc collection of tasks? How's that working for you? (more…)
Is it even possible to measure the impact of measurement? And if we could, why would we bother? (more…)
No KPI can ever give you perfect evidence of your goals. But too often we overestimate how good a KPI needs to be, to be "right". The truth is, KPIs aren't ever "right". You just want to be sure they are "not wrong".
Over the past 10 years of Measure Up's life, over 13,000 subscribers have shared their biggest KPI questions with me. Almost 90% of all those questions come down to a core set of 11 questions. Only one of these is the right question to answer first.
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