Many (most?) KPI performance dashboards fail to inform, because people jump the gun and focus too much on the app and not nearly enough on the KPIs. (more…)
Is your new KPI dashboard one of the 85% that fail? Not if you follow this advice, to properly prepare for building your new KPI performance dashboard.
Business-as-usual (BAU) measures are not priorities for improvement like strategic performance measures are. But we still need to monitor them in case action is needed. (more…)
KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)
The most useful way to see true signals of change in your KPI is to use an XmR chart. Here are five easy steps to build an XmR chart for your KPI. (more…)
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