The most useful way to see true signals of change in your KPI is to use an XmR chart. Here are five easy steps to build an XmR chart for your KPI. (more…)

Measuring performance takes some time and effort. But is that a good reason to rely only on readily-available data? (more…)

Colour is a hugely important part of how we design our performance reports and dashboards, particularly the KPI graphs they contain. But there are 5 big mistakes that can destroy the ease and integrity of interpreting the information they contain. Are you making any of them? Let's find out...

Too often we assume that performance measurement depends on technical systems, like a business intelligence system or dashboard application. But for performance measurement to become entrenched in how our organisations work, it's the non-technical systems that matter most.