Business-as-usual (BAU) measures are not priorities for improvement like strategic performance measures are. But we still need to monitor them in case action is needed. (more…)

Even with the right technology, leadership support and project management, KPI dashboards will fail to deliver business value when they don't focus on the right KPIs.

KPI reporting cadence and calculation cadence need some kind of synchronisation, but just because performance might be published monthly, doesn't mean all your KPIs should be measured monthly.

Business dashboard design is based on the metaphor of driving a car: dials, gauges, traffic lights, rear-view mirrors. But there is a huge fault with this metaphor that is driving business performance in reverse (pardon the pun).

KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)

The most useful way to see true signals of change in your KPI is to use an XmR chart. Here are five easy steps to build an XmR chart for your KPI. (more…)

Measuring performance takes some time and effort. But is that a good reason to rely only on readily-available data? (more…)

Colour is a hugely important part of how we design our performance reports and dashboards, particularly the KPI graphs they contain. But there are 5 big mistakes that can destroy the ease and integrity of interpreting the information they contain. Are you making any of them? Let's find out...

Too often we assume that performance measurement depends on technical systems, like a business intelligence system or dashboard application. But for performance measurement to become entrenched in how our organisations work, it's the non-technical systems that matter most.

by Michel Dekker, Nova Silva

Enrico Bertini explains in his recipe¹ that studying plays an important role in becoming a Data Visualization expert. However, he also emphasizes it is just the beginning. This was probably the reason why Ben de Jong approached me a year ago to help him improve data visualizations at the bank he works for.