Too often we assume that performance measurement depends on technical systems, like a business intelligence system or dashboard application. But for performance measurement to become entrenched in how our organisations work, it's the non-technical systems that matter most.





Lots of my new clients share the same habit (a bad one): they conclude whether performance is getting better or worse by comparing the current month's (or week's or quarter's) performance measure value with last month, or with a target or standard. If this month (or week or quarter) is worse, they go digging for the cause. Trouble is, they don't find that cause.




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Australia
Stacey Barr Pty Ltd
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Director: Stacey Barr