Performance dashboards, unlike other dashboards, focus on closing performance gaps in strategic goals. (more…)
Business-as-usual (BAU) measures are not priorities for improvement like strategic performance measures are. But we still need to monitor them in case action is needed. (more…)
KPI thresholds are not improvement tools; they make people react in a rush to quick fixes and gaming that end up making performance worse. (more…)
The most useful way to see true signals of change in your KPI is to use an XmR chart. Here are five easy steps to build an XmR chart for your KPI. (more…)
Colour is a hugely important part of how we design our performance reports and dashboards, particularly the KPI graphs they contain. But there are 5 big mistakes that can destroy the ease and integrity of interpreting the information they contain. Are you making any of them? Let's find out...
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