When I first started my career in performance measurement, the Balanced Scorecard was the new thing. I was really excited at first, as it was being heralded as the best methodology for measuring organisational performance that had ever been developed. I was the Measurement Consultant in Queensland Rail at that time, and my hope was that I’d found the guidance I’d been looking for to lead my col...



The Balanced Scorecard has well-known implementation problems. There has been much criticism of the Balanced Scorecard by organisations that have attempted to implement it. They hoped to quickly manifest a meaningful suite of KPIs that has everyone focusing on what matters most in fulfilling the mission, vision and goals. But didn’t.




We have to applaud the Balanced Scorecard for the evolution it triggered in organisational performance measurement and strategy execution. But no model is without its limitations. Certainly, on account of the Balanced Scorecard, we're now seeing the measurement of non-financial results rather than just the financial, and we're seeing strategies laid out in logical and cause-effect linked pla...


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