...Or perhaps more specifically, let's ban how we are currently using KPIs. We use guesswork to identify KPIs, they don't tell us what our priorities are, we fudge the numbers and confuse improvement goals with business-as-usual. (more&hellip...

A post from Guest author Louise Watson, licensed PuMP Consultant from Adura Strategy. I'm working in the Middle East with two Canadian companies with operations in Qatar, and I have been thinking about how the work I am doing with them has really put a spotlight on how the PuMP® Performance Measurement Blueprint can elev...

When I first started my career in performance measurement, the Balanced Scorecard was the new thing. I was really excited at first, as it was being heralded as the best methodology for measuring organisational performance that had ever been developed. I was the Measurement Consultant in Queensland Rail at that time, and my hope was that I’d found the guidance I’d been looking for to lead my col...

IN THIS EPISODE: A Case Study interview with Jerry Stigall, a Strategy Professional who led Douglas County to win the Balanced Scorecard Award for Excellence. (more…)