We can improve financial KPI performance, like cash flow, revenue, costs, and profit, through its synergistic relationship with non-financial KPIs. (more…)

Balanced Scorecard Strategy Maps are popular but is a Strategy Map or Results Map better to map and communicate strategy? (more…)

Mark Hocknell, my lead licensed PuMP Partner, wrote this article, "Let's Ban KPIs", which was posted here as well as Mark's own website. To avoid duplicate content, this article now links...

A post from Guest author Louise Watson, licensed PuMP Consultant from Adura Strategy. I'm working in the Middle East with two Canadian companies with operations in Qatar, and I have been thinking about how the work I am doing with them has really put a spotlight on how the PuMP® Performance Measurement Blueprint can elev...

When I first started my career in performance measurement, the Balanced Scorecard was the new thing. I was really excited at first, as it was being heralded as the best methodology for measuring organisational performance that had ever been developed. I was the Measurement Consultant in Queensland Rail at that time, and my hope was that I’d found the guidance I’d been looking for to lead my col...

IN THIS EPISODE: A Case Study interview with Jerry Stigall, a Strategy Professional who led Douglas County to win the Balanced Scorecard Award for Excellence. (more…)

The Balanced Scorecard was the turning point for measuring non-financial performance. But that doesn't mean it's a KPI performance measurement tool. (more…)

In the early 1990s, the Balanced Scorecard revolutionised how organisations thought about strategy. But its four perspectives are now too limiting for the era of ESG. (mo...

Balanced Scorecard Strategy Maps are popular, but they are not the best way to properly cascade and align KPIs throughout an organisation. (more&hell...