One of the most challenging areas to establish good measurement practice is where it's most needed - in the board room. (more…)
A common reason for avoiding performance measurement is that the culture isn't ready yet for KPIs. But the right process of performance measurement can be a fast-acting catalyst for culture change, bringing together purpose, focus, feedback, ownership, collaboration, learning and improvement more quickly and easily.
Following recent investigation into the banking sector's gross misconduct, the traditional KPIs driving their poor behaviour must change. (more…)
Buying KPIs from online libraries or hiring experts to develop them might seem like the best way to get the right ones. But it only perpetuates the problem and fixes nothing. (more…)
If we want more KPI accountability, we have to be honest about who's really in control of it, and what's really in the way of it. (more…)
What is a surprise to most CEOs is just how much leverage measuring the right things gives to creating a high-performance culture. (more…)
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