When we want people to understand and adopt a new idea, often we rush in, guns blazing, and overwhelm them with too much "how to", too soon. We might be excited about the new idea, but they will be wary. Another band wagon, another fad, another distraction from their "real work". So we need a gentler approach that starts from where they are, not where we are.
Often, new performance measures can't be constructed on existing data. We've not measured them before, so not thought to collect that kind of data before. Sadly, too many important and useful measures are not brought to life because of too much procrastination in gathering the data. Guest author, Jerry, shares a great example of how to handle this problem, from his experience w...
CASE STUDY: An interview with Jennifer Pontzer about getting people interested in measuring performanceJuly 26, 2016 by Stacey Barr | Leave a Comment
If you want people to feel differently about something, like performance measurement, education and 'shoulds' is not the place to start. The place to start is in their current world, to acknowledge that and give it relevance. Then from that place, pace them to a new understanding.
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