Ayca Tumer Arikan shares with us the detailed process she used to engage and facilitate two operational teams new to setting and using KPIs. (more…)...

Before you start a new performance measurement approach, first use this formula for the right conversation to win leadership support for better KPIs. (more…)

Many KPI initiatives fail because perfection gets in the way. For successful KPI progress, use the 80% rule to be practical, not perfect. (more…)

Gabrielle Dolan, business story telling expert, shares a practical framework with us for how to use storytelling to build more KPI buy-in. (more…)

Starting with a lean KPI methodology is the simple and practical way for the beginner, the busy, and the budget-constrained to measure what matters for business performance. (more&...

When you don't have the time and energy to take on a deliberate approach to developing great KPIs, these 3 hacks for better KPIs can quickly and easily improve the way you're measuring. (more…)

Complacency is a big reason why useless KPIs stay. A sense of urgency is what's needed to spark the change to better KPIs. But it must be authentic, and speak to the head and the heart. (more&hell...

If we try to introduce our colleagues to a better approach to measurement, but without the right preparation, it will backfire. (more…)

by Mark Hocknell, PuMP Partner

Mark has an insight about why we struggle with KPIs and measuring performance: we don't recognise KPIs as management or leadership skill, and so we fail to provide the proper KPI training.

When we want people to understand and adopt a new idea, often we rush in, guns blazing, and overwhelm them with too much "how to", too soon. We might be excited about the new idea, but they will be wary. Another band wagon, another fad, another distraction from their "real work". So we need a gentler approach that starts from where they are, not where we are.