Before we can begin to dissolve people's resistance to KPIs, we need to listen beyond what they say, to find out the real reasons. (more…)

There are four essential parts to invite people to a new performance measurement method, like PuMP, that helps your performance culture grow organically. (more…)

To arrive at a universally accepted terminology for performance measurement, like 'KPI', we first must understand the core concepts we are trying to name. (more…)

If you want performance measures, metrics or KPIs that are smarter than the ones you have, but don't have time to do it properly, these shortcuts will help. (more…)

Or perhaps a better question is, what should you measure to fix the problem of being under-resourced? (more…)

Numbers are the fundamental building block of performance measures because the fundamental question we ask about performance is 'how much?' (more&he...

Dave Stachowiak, host of the Coaching for Leaders podcast, interviews the author of Practical Performance Measurement, for a practical dive into the first chapter. (more&hel...

A common reason for avoiding performance measurement is that the culture isn't ready yet for KPIs. But the right process of performance measurement can be a fast-acting catalyst for culture change, bringing together purpose, focus, feedback, ownership, collaboration, learning and improvement more quickly and easily.

Follow these 7 tips for selecting people into your Measures Team, for a smoother and faster road to meaningful KPIs. (more…)

Ayça Tümer Arıkan shares with us the detailed process she used to engage and facilitate two operational teams new to setting and using KPIs. (more…)...