Do big data, analytics and AI mean that performance measurement is just another management fad, and KPIs will soon become irrelevant? (more…)
Numbers are the fundamental building block of performance measures because the fundamental question we ask about performance is 'how much?' (more&he...
Many KPI initiatives fail because perfection gets in the way. For successful KPI progress, use the 80% rule to be practical, not perfect. (more…)
We can't improve performance when we think KPIs are about success or failure, because it makes it a threat. Stoicism makes KPIs about curiosity and learning. (more…)
There are too many examples of performance measures resulting in resentment, gaming, and even illegal behaviour. Why do we need KPIs? Or can we manage without them? (more…)
KPIs and performance measures are misunderstood and misused, mostly because they are not consistently defined. Here is a clear and practical definition of what KPIs and performance measures are. (more…)
Is it even possible to measure the impact of measurement? And if we could, why would we bother? (more…)
A perceived lack of data - or lack of data with reasonable quality - is a constraint that stops many people from even trying to develop meaningful performance measures. That sounds logical enough, but it assumes that value of measurement only comes at the end of the process. What if you measured without data?
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