There are too many examples of performance measures resulting in resentment, gaming, and even illegal behaviour. Why do we need KPIs? Or can we manage without them? (more…)

Whether it's vague or new to you, or whether you totally get it, having the right words to define what KPIs and performance measures are is so useful. It's too easy for people to assume they are actions or things for employee performance appraisal.

Is it even possible to measure the impact of measurement? And if we could, why would we bother? (more…)

A perceived lack of data - or lack of data with reasonable quality - is a constraint that stops many people from even trying to develop meaningful performance measures. That sounds logical enough, but it assumes that value of measurement only comes at the end of the process.