We can't improve performance when we think KPIs are about success or failure, because it makes it a threat. Stoicism makes KPIs about curiosity and learning. (more…)
There are too many examples of performance measures resulting in resentment, gaming, and even illegal behaviour. Why do we need KPIs? Or can we manage without them? (more…)
Whether it's vague or new to you, or whether you totally get it, having the right words to define what KPIs and performance measures are is so useful. It's too easy for people to assume they are actions or things for employee performance appraisal.
Is it even possible to measure the impact of measurement? And if we could, why would we bother? (more…)
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