In this interview with Professor Jerry Muller, author of The Tyranny of Metrics, one of the things we discuss is how metric fixation kills KPI buy-in. (more…...
Before you start a new performance measurement approach, first use this formula for the right conversation to win leadership support for better KPIs. (more…)
When you choose KPIs too quickly, they will often be too trivial or superficial. You need deeper thinking to understand your real results, first. (more…)
There are too many examples of performance measures resulting in resentment, gaming, and even illegal behaviour. Why do we need KPIs? Or can we manage without them? (more…)
KPIs and performance measures are misunderstood and misused, mostly because they are not consistently defined. Here is a clear and practical definition of what KPIs and performance measures are. (more…)
Jerry Z. Muller is my new hero. He is author of The Tyranny of Metrics, where he introduces the concept of metric fixation. Basically, metric fixation is when you put the wrong measures to the wrong use for the wrong reasons.
Performance measurement is for every organisation or company, but not necessarily at any time. Sometimes it's better to quit before you start, to avoid making a big mess. (more…)
When you don't have the time and energy to take on a deliberate approach to developing great KPIs, these 3 hacks for better KPIs can quickly and easily improve the way you're measuring. (more…)
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