Should targets be achievable, or stretch? And how do we decide? Well, using a target trajectory, we don't have to. (more…)

Every KPI or performance measure linked to your strategy will have a performance gap. Find out what it is, how to calculate it, and what to do with it. (more…)

Improve performance by increasing fitness, not force, in producing the results you’re measuring and improving. (more…...

Performance improvement momentum can be hard to maintain. PuMP Contractor, Ayça Tümer Arıkan, shares a practical approach that blends PuMP with improvement cycles.

If you think performance will improve by holding people accountable for hitting targets, you're wrong. (more…)

Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)

Measuring the right KPIs, in the right way, can dramatically speed up the stability of your business performance in times of disruption and crisis. (more…)

Your performance data is trying to tell you a story you'll never hear unless you can ask it these 7 questions. (more…)

When we measure, there are consequences. Ask these questions so you can prevent unwanted unintended consequences triggered by your KPIs. (more…)

When KPI targets are continually missed, when can they be reassessed without being accused of shifting the goalposts? (more…)