When we measure, there are consequences. Ask these questions so you can prevent unwanted unintended consequences triggered by your KPIs. (more…)

When KPI targets are continually missed, when can they be reassessed without being accused of shifting the goalposts? (more…)

There are three keys to measure and improve performance, when what you're trying to measure keeps changing. (more…)

Performance measurement isn’t a post mortem, it’s a health plan. To make our organisations healthier, KPIs are useful only when they monitor the journey, through time, to better health. Not just the destination.

Programs and projects need KPIs to measure their performance. But how do program KPIs relate to other organisational and strategic KPIs? (more…)

If you try to improve a KPI with a quick fix, you're likely going to make performance much worse, rather than any better. (more…)

When business growth is rapid, that growth can be sabotaged by limitations. Here's how the right KPIs can help to lift the limits through leverage, not force. (more…)

When KPIs are not achieving their targets, performance improvement is needed. But rather than rushing to solutions prematurely, we need measurement for diagnosis. (mo...

Without evidence of an outcome, how can we know the outcome matters? And how can we know if a change initiative to impact that outcome is worth doing?

Lag measures cannot be improved directly; only through changing one or more of their lead measures. And there are six basic steps to make this happen. (more&h...