Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)
Measuring the right KPIs, in the right way, can dramatically speed up the stability of your business performance in times of disruption and crisis. (more…)
When we measure, there are consequences. Ask these questions so you can prevent unwanted unintended consequences triggered by your KPIs. (more…)
Performance measurement isn’t a post mortem, it’s a health plan. To make our organisations healthier, KPIs are useful only when they monitor the journey, through time, to better health. Not just the destination.
Programs and projects need KPIs to measure their performance. But how do program KPIs relate to other organisational and strategic KPIs? (more…)
When business growth is rapid, that growth can be sabotaged by limitations. Here's how the right KPIs can help to lift the limits through leverage, not force. (more…)