Five Steps To Simple and Actionable Customer Surveys
November 2, 2010 by Stacey Barr | Leave a CommentDo Universally Perfect KPIs Exist?
October 5, 2010 by Stacey Barr | Leave a CommentKPI Data Integrity Depends on 5 Rs
June 15, 2010 by Stacey Barr | Leave a CommentYou depend on the quality of data and information to provide a stable foundation for your decision making. Decision making often involves responding to something, so you need your data to validly describe what you are responding to so that you choose the right responses. Whether your data is quantitative (based on numbers) or qualitative (based on perceptions), it's integrity depends on 5 wi...
Activities, Outputs and Outcomes! Oh My!
February 3, 2009 by Stacey Barr | Leave a CommentAs practitioners in the Land of Performance Measurement, we have our own version of Dorothy's 'Lions and tigers and bears' in the Land of Oz. We have activities, outputs and outcomes. Creatures that seem so much more frightening than they truly are, and mostly because we don't really understand whether and how we are supposed to measure them.