Donald Trump Jr., on 21st Century TV, interviewed my friends Howard Rohm (CEO) and Gail Stout Perry (Vice-President of Strategic Solutions) from the Balanced Scorecard Institute. During the interview they shared some great tips about strategy design, specifically with their approach to the Balanced Scorecard. They discussed:

• the problems of the C-Suite designing goals that fail ...

[4 stars] I read the first couple of pages of this free e-book and started to feel excited that finally a dashboard software vendor had come to understand what good performance measurement involved. The more I read, the more curious I became: so many of the ideas were almost identical to the ideas and techniques in PuMP. Then I learned that the author, Clive Keyte of Intrafocus.com, had been...

Much of the time and effort that goes into measuring performance is rework. We rethink why we're measuring, we rethink what we're measuring, and we rethink how we're measuring. Sometimes this rethinking is important. But most of the time it's complete waste.

4 Stars -- Practical performance measurement wisdom from the trenches... Marty Klubeck's fresh and practical perspective on how to measure what matters fills a gap in the performance measurement literature. It's the most important gap to fill: the how-to and step-by-step details of how to decide what is important to measure, what the measures should be, and how to use those me...

In performance improvement, a few important terms are often confused or misused. So, exactly what are benchmarks, baselines, targets and standards? (more…)

My client D.K. asks: "What terminology can we use to understand the different types of performance measures and KPIs?" (more…)

Where can I find KPIs for brand management? What are the right KPIs for machine reliability? What are some good governance measures? If you're shopping for off-the-shelf KPIs, from KPI libraries or KPI lists, there are dangers in this approach that deliberately designed KPIs don't have. 

Darrell U. asks: "What are the definitions of performance measurement terms... metric vs. measure, performance indicator vs. key performance indicator?"

Assess if your KPIs, metrics and performance measures are good enough with this checklist of criteria for excellent measures, and free online diagnostic. (more…)

In the article "Why 8 Weeks For a KPI Project?" I suggested that when you're using a new performance measurement methodology, like the PuMP Blueprint, your first few implementations will have more success if they are quick, focused and allow for unlearning of bad KPI habits.