Performance Appraisal, Individual Performance Review, Personal Performance Development Plan. There are numerous names for this artifact of the post-1990’s organisation, but they are names for basically the same concept: the measurement, review, evaluation and management of the performance of an employee. And it is one of the most contentious management processes of them all! Read some th...

If people don’t share a single, sharply focused, easily imaginable vision of a result they want to create, any effort to measure that result will waste time. And if you do successfully get some measures established, it’s likely they just won’t stimulate the excitement and motivation needed to make the result happen. Read this article and get tips for

Many decision support tools sport the concept of traffic lighting, the visual flagging of performance measures in terms of whether they are going well, going badly or looking a bit ordinary. And doesn’t that make decision making a whole lot easier! You don’t have to analyse and interpret every single measure to determine if you need to respond to it or not, because the coloured