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From the Blog

How Long Does it Take to Implement KPIs?

Many factors mess with a perfect KPI implementation. Some we can control, some...

Not All That Matters Can Be Measured

Einstein famously said this, that not all that matters can be measured. But...

How to Align Measurement to Your Planning & Reporting Framework

Many local governments have integrated planning and reporting frameworks, but how good are...

Why We Struggle With Actions Versus Results

Goals should be result-oriented, by definition. But we often see action-oriented goals in...

Are Your Goals Too Broad to Measure?

Some goals are broad, and when we unravel them, there can actually be...

The KPI Knowledge Everyone In The Organisation Needs

Different people in our organisations need different KPI knowledge, based on how they...

Tell Me How You Measure Me…

Eli Goldratt is often quoted as saying “tell me how you will measure...

How to Speak About Better Alignment of Measures to Outcomes

When you have colleagues that confuse activity as evidence of success, try this...

How to Know if Your Performance Measurement Approach is Working

Here are six indicators you can track, easily, to know how well your...

employeestrugglingwithfiles

Why Leaders Mustn’t Delegate the Design of KPIs

If your organisation’s leaders write the strategic direction, but delegate the strategic KPI...

If You Can’t Measure It…

One of Drucker’s famous quotes is that if you can’t measure it, you...

When Your KPI Is Not Apples With Apples

Performance measurement is about comparison. But if we need to be very careful...

How to Audit Performance Measurement in Government

Despite the existence of government performance measurement audit processes, performance measurement in government...

Is Performance Analytics More Important Than Performance Measurement?

Some say that because performance measurement is always backwards-looking, performance analytics is more...

The More a Metric is Used…

Campbell’s Law says that the more a metric is used, the more likely...

Can Composite Indicators be Scientific?

Perhaps we can take a scientific approach to composite indicators, but that doesn’t...

Should KPI Development Wait Until Next Year’s Plan?

It’s already half-way through the year, so should you bother to develop KPIs...

When a Measure Becomes a Target…

Goodhart’s Law states that when a measure becomes a target, it ceases to...

How Can We Stop People Gaming Their KPIs?

To stop people from gaming KPIs and sub-optimising performance, we need to balance...

Storytelling With Data for Fact-Based Messages

In storytelling with data, Data and Story are interdependent poles we need to...

Are You Doing Fundamental Performance Improvement, Or Are You Working Too Hard?

Improve performance by increasing fitness, not force, in producing the results you’re measuring...

Steps to Create KPIs That Drive the Right Behaviour

We all want KPIs to drive the right behaviour in employees. But there...

Why Performance Measurement Doesn’t Improve Government Performance

Given that research has shown performance measurement doesn’t improve government performance, should we...

How PuMP Helped Find a Solution That Stuck

Trevor Hobbs tells his story of how one of the principles of PuMP...

Is the PuMP Results Map a Good Strategic Planning Tool?

Is PuMP’s Results Map a better tool to design strategic and operational goals?...

The 7 Performance Signals to Look For in Your KPIs

Your performance measures are there to give you advice about what is going on in your business so you can

Introducing Proper KPIs Where They’ve Never Been Before

Too many performance measurement implementations fail before they start, because the purpose of...

Results Come Before Measures

Does this sound back-to-front to you? It’s not. Knowing your results before you...

3 Traps of KPIs You Didn’t Design Yourself

One of the shortcuts we take with performance measurement is to adopt KPIs...

Can You Automate XmR Signal Rules in Your Dashboard?

It’s tempting to have software automate the signals in our KPI XmR charts,...

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