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From the Blog

How to Audit Performance Measurement in Government

Despite the existence of government performance measurement audit processes, performance measurement in government...

Is Performance Analytics More Important Than Performance Measurement?

Some say that because performance measurement is always backwards-looking, performance analytics is more...

The More a Metric is Used…

Campbell’s Law says that the more a metric is used, the more likely...

Can Composite Indicators be Scientific?

Perhaps we can take a scientific approach to composite indicators, but that doesn’t...

Should KPI Development Wait Until Next Year’s Plan?

It’s already half-way through the year, so should you bother to develop KPIs...

When a Measure Becomes a Target…

Goodhart’s Law states that when a measure becomes a target, it ceases to...

How Can We Stop People Gaming Their KPIs?

To stop people from gaming KPIs and sub-optimising performance, we need to balance...

Storytelling With Data for Fact-Based Messages

In storytelling with data, Data and Story are interdependent poles we need to...

Steps to Create KPIs That Drive the Right Behaviour

We all want KPIs to drive the right behaviour in employees. But there...

Why Performance Measurement Doesn’t Improve Government Performance

Why Performance Measurement Doesn’t Improve Government Performance

How PuMP Helped Find a Solution That Stuck

Trevor Hobbs tells his story of how one of the principles of PuMP...

Is the PuMP Results Map a Good Strategic Planning Tool?

Is PuMP’s Results Map a better tool to design strategic and operational goals?...

Introducing Proper KPIs Where They’ve Never Been Before

Too many performance measurement implementations fail before they start, because the purpose of...

Results Before Measures

Does this sound back-to-front to you? It’s not. Knowing your results before you...

3 Traps of KPIs You Didn’t Design Yourself

One of the shortcuts we take with performance measurement is to adopt KPIs...

Can You Automate XmR Signal Rules in Your Dashboard?

It’s tempting to have software automate the signals in our KPI XmR charts,...

KPIs Are Interdependent With Each Other

Reviewing KPIs, one after the other, won’t lead to lasting performance improvements. KPIs...

3 Questions to Ruthlessly Prioritise Goals to Measure

We cannot afford to measure everything. We have to be ruthless about what’s...

Will Measurement Ever Win Over Opinion?

There is still a purpose to objective evidence, like measurement, to inform a...

Is Compliance Strategically Important to Measure?

Is compliance an improvement to organisational performance, or just business as usual? Either...

Do Your Metrics Match Your Rhetoric?

If what gets measured is what gets done, then what is getting done...

What’s the Point of Using XmR Charts For Lag Measures?

We can’t directly change the performance of a lag measure or indicator. So...

Before You Rush to Build Your New KPI Dashboard

Is your new KPI dashboard one of the 85% that fail? Not if...

3 Steps to Set a Performance Measure Baseline

There is a lot of doubt about how to correctly set a performance...

Is This Why Government’s Performance Measures Are Activity-Focused?

The performance measurement advice that government gives its entities causes the biggest measurement...

Listening to the Real Reasons For KPI Resistance

Before we can begin to dissolve people’s resistance to KPIs, we need to...

A Practical Approach to Bring Improvement Projects to Life With PuMP

Performance improvement momentum can be hard to maintain. PuMP Contractor, Ayça Tümer Arıkan,...

What Are KPI Data Items?

The building blocks of all quantitative KPIs and performance measures are data items....

KPI Benchmarking For Performance Improvement

Industry benchmarking is popular, but it’s hard to find good benchmarks. Here’s why,...

The 5 Conditions to Measure Personal Performance

If one person measures another, it rarely improves performance. These 5 conditions must...

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