Are You Taking the Wrong Approach to Performance Measures and KPIs?

The right approach to performance measurement is like gravity. It pulls our attention and action toward a centre, toward the most important things we should focus on and improve.

The right approach to performance measurement is nothing like what most people are used to. Done well, and for the right reasons, performance measurement creates a high-performance culture. And this high-performance culture creates measurable success for the organisation.

Find out if you're taking the right or wrong approach to performance measures and KPIs, in this video:

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From the Blog

Why Performance Measurement Doesn’t Improve Government Performance
Why Performance Measurement Doesn’t Improve Government Performance
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How PuMP Helped Find a Solution That Stuck
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Is the PuMP Results Map a Good Strategic Planning Tool?
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Introducing Proper KPIs Where They’ve Never Been Before
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Results Before Measures
Does this sound back-to-front to you? It’s not. Knowing your results before you...
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3 Traps of KPIs You Didn’t Design Yourself
One of the shortcuts we take with performance measurement is to adopt KPIs...
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Can You Automate XmR Signal Rules in Your Dashboard?
It’s tempting to have software automate the signals in our KPI XmR charts,...
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KPIs Are Interdependent With Each Other
Reviewing KPIs, one after the other, won’t lead to lasting performance improvements. KPIs...
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3 Questions to Ruthlessly Prioritise Goals to Measure
We cannot afford to measure everything. We have to be ruthless about what’s...
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Will Measurement Ever Win Over Opinion?
There is still a purpose to objective evidence, like measurement, to inform a...
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Is Compliance Strategically Important to Measure?
Is compliance an improvement to organisational performance, or just business as usual? Either...
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Do Your Metrics Match Your Rhetoric?
If what gets measured is what gets done, then what is getting done...
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What’s the Point of Using XmR Charts For Lag Measures?
We can’t directly change the performance of a lag measure or indicator. So...
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Before You Rush to Build Your New KPI Dashboard
Is your new KPI dashboard one of the 85% that fail? Not if...
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3 Steps to Set a Performance Measure Baseline
There is a lot of doubt about how to correctly set a performance...
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Is This Why Government’s Performance Measures Are Activity-Focused?
The performance measurement advice that government gives its entities causes the biggest measurement...
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Listening to the Real Reasons For KPI Resistance
Before we can begin to dissolve people’s resistance to KPIs, we need to...
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A Practical Approach to Bring Improvement Projects to Life With PuMP
Performance improvement momentum can be hard to maintain. PuMP Contractor, Ayça Tümer Arıkan,...
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What Are KPI Data Items?
The building blocks of all quantitative KPIs and performance measures are data items....
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KPI Benchmarking For Performance Improvement
Industry benchmarking is popular, but it’s hard to find good benchmarks. Here’s why,...
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The 5 Conditions to Measure Personal Performance
If one person measures another, it rarely improves performance. These 5 conditions must...
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How PuMP Helps Beyond Measurement
Canadian government colleagues Shannon Sanford and Janet Norman share seven ways PuMP helped...
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7 Questions to Reflect on Your KPI Approach
If you never take the time to reflect on your KPI approach, you’ll...
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How Has COVID-19 Changed Performance Measurement?
The COVID-19 crisis has changed so much, but how it changed performance measurement...
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Are Your KPIs A Tool In Their Hands Or A Rod for Their Backs?
What people believe a KPI or metric or performance measure will be used...
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How to Speed Up Business Stability With the Right KPIs
Measuring the right KPIs, in the right way, can dramatically speed up the...
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Principles to Design a PuMP Performance Dashboard
Performance dashboards, unlike other dashboards, focus on closing performance gaps in strategic goals.
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Don’t Measure If You Don’t Want The Truth
The truth from our performance measures can hurt, but if we don’t get...
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Performance Measurement Metaphors to Get People Engaged
Performance measurement is a left-brain concept which more people can become engaged when...
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