Are You Taking the Wrong Approach to Performance Measures and KPIs?

The right approach to performance measurement is like gravity. It pulls our attention and action toward a centre, toward the most important things we should focus on and improve.

The right approach to performance measurement is nothing like what most people are used to. Done well, and for the right reasons, performance measurement creates a high-performance culture. And this high-performance culture creates measurable success for the organisation.

Find out if you're taking the right or wrong approach to performance measures and KPIs, in this video:

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From the Blog

How to Introduce Operational Teams to Setting and Using KPIs
Ayca Tumer Arikan shares with us the detailed process she used to engage...
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Make More Meaningful KPI Progress By Finding ‘Ish’
We’re not making good enough KPI progress, because we waste effort in our...
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5 Analysis Methods That Make Us Misinterpret KPIs
Using the wrong analysis methods makes us misinterpret our KPI signals, and leads...
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How to Forecast KPIs and Performance Measures
The greatest value of forecasting with KPIs is not predicting the future; it’s...
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5 Steps to Measure the Quality of Anything
Quality is a vague concept, which makes it hard to measure directly. Here...
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How to Use KPIs For Rapid Business Growth
When business growth is rapid, that growth can be sabotaged by limitations. Here’s...
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How Will AI Help Us With KPIs?
There are lots of promises about how emerging AI will transform how we...
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7 Reasons Why You Should Use PuMP to Develop KPIs or Performance Measures
Can you quickly and easily develop meaningful KPIs or performance measures, that measure...
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How the Tyranny of Metrics Kills KPI Buy-in
In this interview with Professor Jerry Muller, author of The Tyranny of Metrics,...
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5 Ways to Use the Practical Performance Measurement KPI Templates
Practical Performance Measurement is a book that details the PuMP methodology, and is...
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The Formula to Win Leadership Support for Better KPIs
Before you start a new performance measurement approach, first use this formula for...
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For Successful KPI Progress, Be Practical Not Perfect
Many KPI initiatives fail because perfection gets in the way. For successful KPI...
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Why OKRs Do Not Help Us Measure What Matters
Objectives and Key Results (OKRs) promise to help us measure what matters. But...
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How to Meaningfully Measure Queue Performance and Waiting Times
To improve any business process with long wait times, or a backlog of...
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How Many KPI Data Points Do You Need To Use And Interpret Them?
There is a statistically proven sweet spot for how many KPI data points...
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How to Achieve KPI Targets Using Measurement for Diagnosis
When KPIs are not achieving their targets, performance improvement is needed. But rather...
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Are You Choosing KPIs Too Quickly?
When you choose KPIs too quickly, they will often be too trivial or...
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Strategy Map or Results Map – Which is Better?
Balanced Scorecard Strategy Maps are popular but is a Strategy Map or Results...
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How to Use Storytelling to Build KPI Buy-in
Gabrielle Dolan, business story telling expert, shares a practical framework with us for...
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The Anatomy of the PuMP Results Map
The Results Map is the best foundation to measure what matters across the...
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If You Can’t Measure an Outcome, Your Initiatives Won’t Impact that Outcome
Without evidence of an outcome, how can we know the outcome matters? And...
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Can Executives Accurately Assess Their Own KPI Maturity?
Research into KPI maturity in organisations is often based on self-assessment surveys. But...
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How to Meaningfully Measure On-Time Delivery of Anything
On-time delivery is becoming ever more important in business. But the answer isn’t...
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How to Find the Right Improvement Initiatives for Lag Measures
Lag measures cannot be improved directly; only through changing one or more of...
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Decisions Are Made With KPIs, Not By Them
It can be tempting to ditch a KPI that doesn’t tell the full...
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A Recipe for Writing a Measurable Goal
How we write our goals or objectives – or any result we want...
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A Complete Model of the Types of KPIs
We love to classify types of KPIs. Lead versus Lag. Input versus output....
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How to Measure Design Success in a Meaningful Way
Design is a creative process; it’s about making something new or different that...
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Why Do We Need KPIs or Performance Measures?
There are too many examples of performance measures resulting in resentment, gaming, and...
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When Do Existing Performance Measures Sabotage Necessary Change?
Performance measures are mostly focused on improving performance in what we already do....
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