How to set meaningful KPIs and performance measures

How to set meaningful KPIs and performance measures

If you’re serious about performance measures and KPIs as valuable tools to manage your organisation’s or business’ performance, but you don’t have a rigourous process to develop those measures and KPIs, then there’s a good chance your experiencing these things:

  • measures not being used because no-one sees them as relevant
  • no clear links between your measures and your strategy
  • no idea how to measure your goals, especially those intangible, qualitative goals

If this sounds like your experience, then the following resources may be of some assistance:

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