Where to find example KPIs and measures
Where to find example KPIs and performance measures
First, be aware of the risks.
If you think you’re going to find meaningful performance measures or meaningful KPIs by trawling around on the internet, think again!
Sure, you can get some good ideas, but there are some risks you have to acknowledge first:
- rarely are sample measures described in enough detail for you to understand exactly how to compute them
- you simply must be clear about your results before you look for potential measures – otherwise you just end up measuring what’s easy (and rarely is that what’s useful)
- adopting other people’s measures is the same as adopting their strategy (and it may not be right for your organisation)
- adopting some measures and telling staff that’s what’s going to be used will not get you any buy-in
Now, I’ll step off my soapbox, assuming that you’ve heeded the warning, and give you a few resources for finding potential measures for your organisation:
5 Ways to Get the Best From KPI Lists and Libraries
Now that makes it easy, doesn’t it? Someone has put together a list of the 20 best KPIs for your business. Saves you the time of trying to figure it out for yourself, yes? But does it really save time in monitoring performance? Nope. You can use these resources, but use these tips for how to use them well.
The Risks Of Using Off-The-Shelf Measures
Do you go looking for measures that your organisation or team can adopt? Do you trawl through the annual reports of organisations in your industry? Do you survey your colleagues at industry conferences, do you search for KPIs in your industry on the internet? Do you ask the so-called experts what measures you should be using? Are these your only strategies for finding the most meaningful measures for your goals? Yes? Oops! You’re embarking on an insidious search!
KPI Library is a good source of triggers or ideas for measures in all kinds of categories. But as with all off-the-shelf measures and KPIs, there is not enough detail to rely solely on this as a source of measures for your business or organisation without first having a very clear and focused understanding of what the performance results are that you want to measure.
If You Could Only Measure 6 Things
While you take the time to also learn the process of designing the best measures for your organisation, here’s my suggestion of the top 6 things that are useful for anyone to measure, at any level in an organisation, in any industry or sector.
A Simple Way to Measure Customer Satisfaction
Most people in business know they need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, the process of measuring customer satisfaction and perception is more complex and convoluted than it needs to be. Here is a simple approach that gives you punchy customer feedback, without overloading the customer with a thousand and one questions.
All my blog posts on finding example KPIs and performance measures
From time to time, I do suggest useful things to measure, and also ways to measure some of those hard-to-quantify intangible things (like innovation or culture or productivity). Read the latest example KPIs and measures here.
There’s No Such Thing As The Performance Measure Stork!
In my early years as a performance measurement practitioner, before Kaplan and Norton’s Balanced Scorecard was published and only just as organisations were waking up to the realisation they needed more performance information than the profit and loss statement, the most common way to choose performance measures was to hire the big consultancies to research and write a “this is what you need to measure” report. Even after sifting through the hundreds of performance measure ideas to select the most critical to the business, very few of these measures ever made it into performance reports (let alone performance discussions).
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