The best and most meaningful performance measure in the world can be rendered utterly useless if no one is clear about who should interpret and use it. (more…)
If your KPIs suck, even though you've long wished for better ones, it's likely that something is holding you back. That 'something' could be a very good reason, or it could simply be an excuse that you're mistaking for a reason.
When you struggle to find meaningful measures for your strategic goals, there are a few problems that have to be fixed. I've written passionately and prolifically about how weasel words make goals immeasurable. And there's another problem too, called multi-focus. Multi-focus is when we blend several performance results into a single goal statement....
The most common question people ask when they need performance measures (for whatever reason) is also the worst question you can try to answer. It's the worst question because it sends everyone down a rabbit hole that's too hard to wiggle out of, and the result is measures that suck.
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