"After designing our measures, we went straight into the definition sheet, refining them as we went (this made our measures a lot clearer)."

"We now have a comprehensive dictionary of performance measure definitions which will provide specifications for a new reporting system... The process of defining measures has been a very productive exercise for us - ensuring that everyone across the Office has a clear, and unambiguous, understanding of what a specific measure means, the scope of the data, where the data comes from, what it will be used for etc..."

How-to Kit: How to Define Your Performance Measures

Note: This PuMP How-to Kit is no longer available
(but it will be replaced by a new & vastly more practical version during 2012)

The majority or organisations and businesses are wasting a lot of time and money in their performance measurement system because measures are being duplicated, inconsistently calculated, drawing on the wrong data sources and so on.

Most of the effort of performance measurement is really bringing those measures to life – implementing them, reporting them. However, this logical next and essential next step to listing the KPIs in the business plan is almost always overlooked, or underestimated, or improvised along the way. Hence the waste!

This How-to Kit lays out, in easy to follow instructions supported by examples and a powerful template, the essential components you need in your KPI implementation plans - the plans that take each performance measure or KPI and detail their calculation, data requirements and other specifics needed to bring them to life.

How it helps you:

The benefits of trying this approach, using this How-to Kit to help you flesh out your measure definitions, are many:

• Make the best use of existing data, so you can exploit data you have already invested in and not waste money collecting duplicate data.
• Have confidence that the measures you designed will be the measures you end up using, rather than being unaware that misinterpretation and lack of discipline has produced the wrong measure.
• Delegate to others the tasks of implementing your measures, knowing that the definitions you have created are so specific that they will easily handle this on their own.
• Identify the data you really need to have, rather than wasting effort collecting data that could be useful or might be interesting - this is a common problem with surveys that are designed without clear specifications of the required measures.
• Test that each measure really is the measure you need, thinking it through at a detailed level before you invest in bringing it to life.
• Stop wasting millions on business intelligence applications, and instead provide clear specifications to your IT people so they develop reporting platforms and applications that deliver the information you really need, not the information that is easy to extract from existing systems.

Who it's for:

• Performance measurement practitioners and consultants who lead and facilitate teams to create KPIs or performance measures.
• Corporate Planners who facilitate strategic or operational planning sessions and include the selection of KPIs or performance measures in the plans.
• Business Analysts who want to be proactive in assisting their managers and clients implement their measures quickly and easily - and accurately.
• Managers who want to their people to spend the least amount of time necessary to implement their performance measures and KPIs.
• Project Officers who want to measure the impact of their initiatives, goals and project outcomes.

What's included:

This is a digital product, and immediately after purchase, you will download the following great resources:

• Easy to follow instruction booklet, well organised, easy to follow and in colour
• Resources including templates, examples and handouts to use with your team and make implementation easy and quick
• Bonus audio of Stacey's exclusive interview with David Parmenter, author of "Key Performance Indicators: Developing, Implementing and Using Winning KPIs"

How to order:

This PuMP How-to Kit is no longer available (but it will be replaced by a new & vastly more practical version during 2012).

If you have any questions about this product, please email us at info@staceybarr.com and we will respond within 48 hours (usually much faster).

Stacey Barr
the Performance Measure Specialist