Ayca Tumer Arikan shares with us the detailed process she used to engage and facilitate two operational teams new to setting and using KPIs. (more…)...

We're not making good enough KPI progress, because we waste effort in our pursuit of perfect KPIs or our acceptance of half-baked KPIs. (more…)

Using the wrong analysis methods makes us misinterpret our KPI signals, and leads us to make the wrong decisions. (more…)

The greatest value of forecasting with KPIs is not predicting the future; it's discovering the leverage to create it. (more…)

Use this Corporate KPI library template to define each of your KPIs, and make sure the right KPIs are reported in the right way. (more…)

Quality is a vague concept, which makes it hard to measure directly. Here are 5 steps to more easily measure the quality of anything. (more…)

When business growth is rapid, that growth can be sabotaged by limitations. Here's how the right KPIs can help to lift the limits through leverage, not force. (more…)

There are lots of promises about how emerging AI will transform how we use data in business. How exactly will AI help us with KPIs? (more…)

Can you quickly and easily develop meaningful KPIs or performance measures, that measure what matters and have everyone's buy-in? If not, you need PuMP.

In this interview with Professor Jerry Muller, author of The Tyranny of Metrics, one of the things we discuss is how metric fixation kills KPI buy-in. (more…...