Where are the predictive performance measures? Well apparently they’re not in the rear-view mirror. That, apparently, is where you find the lag measures. But the rear-view mirror analogy is not entirely accurate when it comes to defining lead and lag measures. So it’s time to blow it up.

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IN THIS EPISODE:

Upcoming Events: 2012 Performance Measure Blueprint Workshops, and Online Programs.
Practical Tip: Where Are The Predictive Measures?
Your Questions: Drew asks how to find predictive performance indicators.
Getting More: Lead Indicators, Measure Relationships, 7 KPI Resolutions

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Performance measurement is like anything else – you can do it anywhere on the scale between awful and awesome. How to figure out where on the scale you are? You have to start by defining what awful and awesome is, and that means defining the outcome of performance measurement.

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IN THIS EPISODE:

Upcoming Events: 2012 Performance Measure Blueprint Workshops, and Online Programs.
Practical Tip: Performance Measures – From Awful to Awesome
Your Questions: Jo asks how to focus planning on outcomes, not activities.
Getting More: Getting Started, The Wrong Idea, 8 Steps to Build Buy-in

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Before you can successfully find meaningful performance measures, you have to know what a good performance is. Sometimes it’s easier to start by defining what ugly performance measures are, because the flipside of what makes a measure ugly helps you define what makes a measure good.

These are examples I gathered from various businesses and organisations of so-called measures for a customer service goal. They are all UGLY performance measures:

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IN THIS EPISODE:

Upcoming Events: Free Webinar – Where are you on the Performance Measurement Maturity Ladder?, 2012 Performance Measure Blueprint Workshops in Australia, 2012 Performance Measure Blueprint Online Program starting February
Practical Tip: Good, Bad and Downright Ugly Performance Measures
How-to Resources: Get the 4 How-to Kits…Before the prices go up in February 2012
Your Questions: Fernando asks about problems with metrics for Public Relations…
Getting More: Don’t Waste Time With Trivial Measures, Three Ways to Toss Those Time-Wasting Measures, Milestones Do Not Make Meaningful Performance Measures

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Management gurus like Peter Drucker have long since put to bed the idea that measuring performance really does improve performance significantly more than if you don’t measure. But this isn’t the reason driving most people’s participation in performance measurement. Let’s look at a few of the most common reasons, and see how compelling they are.

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IN THIS EPISODE:

Upcoming Events: Free Webinar – Is Your Strategy Strong Enough to Measure?
Practical Tip: Why do YOU Measure Performance?
How-to Resources: How to design useful and usable performance reports…
Your Questions: Andy asks – Do you keep measuring after reaching your goal?
Getting More: Reach For The Sky! (Target Setting), KPIs Should Make You Feel Uncomfortable!, Using Targets to Set Your Success Trajectory

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Unless your performance reports are focused on answering three critical questions, they’re likely to bore you sleep, lead you astray, or confuse the begeesus out of you.

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IN THIS EPISODE:

Upcoming Events: Interested in a 2012 Performance Measure Blueprint Workshop? Let us know…
Practical Tip: Three questions to design your KPI reports
How-to Resources: How to design useful and usable performance reports…
Your Questions: Chris asks how to present KPIs with minimal effort.
Getting More: Five Steps For a Fast Performance Dashboard, Making Sure Your KPI Graphs Don’t Suck, WOW! What a Cool Performance Report!

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