ARTICLE: A simple way to measure customer satisfaction

by Stacey Barr |

Most people in business know they need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, the process of measuring customer satisfaction and perception is more complex and convoluted than it needs to be.

Here is a simple approach that gives you punchy customer feedback, without overloading the customer with a thousand and one questions.

FacebooktwitterlinkedinmailFacebooktwitterlinkedinmail

Speak Your Mind

Your email address will not be published. Required fields are marked *

  1. Susil Fernando says:

    Like to have the article thanks

Upcoming KPI Training


Our next PuMP Performance Measure Blueprint Workshops include:

>> Australia/NZ/Asia Pacific, Online Interactive, 6-7, 11-13 Oct 2021 *REGISTRATION CLOSED*

>> Africa, Online Interactive, 11-15 Oct 2021

>> United Kingdom, Online Interactive 5, 12, 19, 26 Nov & 3 Dec 2021

>> Australia/NZ/Asia Pacific, Online Interactive, 10-11, 15-17 Nov 2021

>> North America, Online Interactive, 15-19 Nov 2021

>> Africa, Online Interactive, 14-18 Mar 2022

>> Africa, Online Interactive, 20-24 Jun 2022

>> Africa, Online Interactive, 26-30 Sep 2022

>> Africa, Online Interactive, 28 Nov - 2 Dec 2022

Register for the next PuMP Blueprint Workshop near you

Stacey's Books


Prove It! How to Create a High-Performance Culture and Measurable Success, book by Stacey Barr

Order Prove It! here.

Practical Performance Measurement: Using the PuMP Blueprint For Fast, Easy, And Engaging KPIs, book by Stacey Barr

Order Practical Performance Measurement here.

Reprinting Articles


You are welcome to use articles from the Measure Up blog, with these requirements

Connect with Stacey


Haven’t found what you’re looking for? Want more information? Fill out the form below and I’ll get in touch with you as soon as possible.



    *We respect your email privacy.
    Level 54, 111 Eagle Street
    Brisbane, Qld, 4000
    Australia
    Stacey Barr Pty Ltd
    ACN: 129953635
    Director: Stacey Barr