We have to applaud the Balanced Scorecard for the evolution it triggered in organisational performance measurement and strategy execution. But no model is without its limitations. Certainly, on account of the Balanced Scorecard, we're now seeing the measurement of non-financial results rather than just the financial, and we're seeing strategies laid out in logical and cause-effect linked pla...

If you think about when organisations work well, it's because all the parts are coordinated together and managed as an integrated whole. And that's a very good reason why we ought to treat our performance measures the same.

Most performance measures or KPIs tell you what happened. But if we're really going to manage company or organisational performance, we need to know something about what's going to happen. And that's what lead indicators do. They are a special breed of performance measure or KPI because they have predictive power.