Performance measurement is a process. And when the steps of that process work well, like PuMP, we can easily create great KPIs. (more…)

Many factors mess with a perfect KPI implementation. Some we can control, some we cannot. Use this guide to set reasonable expectations, whether you're starting out or rolling out. (more…)...

To stop people from gaming KPIs and sub-optimising performance, we need to balance their focus on both the numbers and their purpose. (more…)

Trevor Hobbs tells his story of how one of the principles of PuMP can directly help you find solutions that stick! (more…)