ARTICLE: What to do with your ugly measures!November 25, 2005 by Stacey Barr
Winning awards, completing projects and initiatives on time, meeting budget, counting widgets, annual surveys, and whatever we can find at the back of the ‘performance measure pantry’ that was left over from last year – they are all ugly measures!
If you’re stuck with this sort of thing, here are some ideas for what to do about it.by
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