If there's still some uncertainty or cynicism about performance measurement in your organisation, I'd suggest don't rush in and try and implement a corporate-wide performance measurement approach all at once. You'll probably get more traction if you get started with performance measurement using a pilot project.


Performance measurement is a process, not an event. It's a series of specific activities for creating, implementing and using performance measures, and it's not just a brainstorming session on the tail-end of your business planning workshop. If you don't take each step in the process deliberately, there's little wonder your performance measures or KPIs just aren't measuring up.


KPI Data Integrity Depends on 5 Rs

June 15, 2010 by Stacey Barr | Leave a Comment

You depend on the quality of data and information to provide a stable foundation for your decision making. Decision making often involves responding to something, so you need your data to validly describe what you are responding to so that you choose the right responses. Whether your data is quantitative (based on numbers) or qualitative (based on perceptions), it's integrity depends on 5 wi...


Possibly at the root of all objections people have to measuring performance and having KPIs is their beliefs about why we do it. Before you can successfully overcome all the other typical objections people have - like not having the time, not knowing where to start, not seeing the need for it - you need to be sure first and foremost that people understand the real reasons why we measure perform...


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