Too often we assume that performance measurement depends on technical systems, like a business intelligence system or dashboard application. But for performance measurement to become entrenched in how our organisations work, it's the non-technical systems that matter most.


[4 stars] I read the first couple of pages of this free e-book and started to feel excited that finally a dashboard software vendor had come to understand what good performance measurement involved. The more I read, the more curious I became: so many of the ideas were almost identical to the ideas and techniques in PuMP. Then I learned that the author, Clive Keyte of Intrafocus.com, had been...










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