A KPI Approach Self-Assessment
by Stacey Barr |If you want good KPIs, your KPI approach has to be good. Use this KPI approach self-assessment to find out if yours is a good one.
A good KPI approach is not a list of measures to choose from. It’s not boxes to align them to. It’s not the opinion of self-proclaimed experts. And it’s not the demands of stakeholders who themselves have no proven mastery in good KPI development.
A good KPI approach has the 8 essential criteria that any good methodology will have:
- It’s parts are necessary
- The theory is well founded
- The theory is proven to work
- As a whole, the methodology is comprehensive
- The methodology is non-prescriptive
- In practice, the methodology is useful
- The methodology is practical to implement
- Each part of the methodology is transparent
How to do a self-assessment of your KPI approach:
Firstly, download this self-assessment template.
Next, watch this video where I explain each of the 8 criteria of a good KPI methodology:
And finally, follow along with this video, where PuMP Partner Louise Watson and I assess several common KPI approaches against these 8 criteria, as you apply the criteria to your KPI approach (it references another download, an overview of the PuMP Blueprint):
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I liked this article very much. I would like to reproduce it in my blog, but I need it in Spanish. If you don’t have a Spanish version, do I have your permission to translate it? I will send you a copy for your own use if you think I have done a good translating job.
Tommaso, thanks for your interest in the article!
Yes you have my permission to translate it into Spanish and use it on your blog. As long as you retain a link back to this original page and also follow our guidelines here: https://www.staceybarr.com/measure-up/reprinting-articles/
I am in the process of completing my Masters in Quality Management as one of the questions asked was ” Critically appraise the method in which your Process Measurement system is developed”. In your opinion what would you use to evaluating this. Would you carry out a survey with the performance team or something else.
Andy, if I understand this, it’s asking for evidence of how deliberate your methodology for performance measurement is. If I’ve understood correctly, I don’t recommend a survey – as it risks getting just subjective opinions about the method, and that has no theoretical soundness or rigour. So here is what I recommend:
https://www.staceybarr.com/measure-up/do-we-need-a-kpi-methodology/
https://www.staceybarr.com/measure-up/the-8-essential-parts-of-a-proper-kpi-methodology/
https://www.staceybarr.com/measure-up/kpi-methodology-best-organisation/