Podcast Episode #2 – How to do Simple and Actionable Customer SurveysNovember 29, 2010 by Stacey Barr | Leave a Comment
IN THIS EPISODE:
Article: 5 Steps to Simple and Actionable Customer Surveys
Q&A: How to measure customer satisfaction WITHOUT using surveys
Quick Tip: 4 questions to include on the most concise customer survey questionnaire you’ll probably ever see.
Meaningful Performance Measures, Podcast
Filed Under: Meaningful Performance Measures, Podcast
ARTICLE: A simple way to measure customer satisfactionNovember 9, 2005 by Stacey Barr | Leave a Comment
Most people in business know they need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, the process of measuring customer satisfaction and perception is more complex and convoluted than it needs to be.
Here is a simple approach that gives you
Example Measures & KPIs
Filed Under: Example Measures & KPIs