The instrument you use to collect data for your performance measures or KPIs really needs to be capable of recording the data you really need. Forms and questionnaires are probably the most common instruments used in business to collect data, but few users realise that there is science and skill at the foundation of every useful form and questionnaire.

Project performance measurement isn't just on-time and on-budget. Here are 7 ways for how to measure project performance meaningfully. (more…)

Guest author Martin Klubeck, author of Metrics: How to Improve Key Business Results, suggests that seeking quick-fix KPIs means you're not really ready for proper KPIs.

Don't default to familiar or traditional KPI monitoring methods; focus first on the two comparisons that get the most insight from our performance measures. (more…)