When I first started my career in performance measurement, the Balanced Scorecard was the new thing. I was really excited at first, as it was being heralded as the best methodology for measuring organisational performance that had ever been developed. I was the Measurement Consultant in Queensland Rail at that time, and my hope was that I’d found the guidance I’d been looking for to lead my col...

One of the biggest objections to measuring performance is the perceived effort and time it will take to do it. Is it true? Is the benefit of measuring not worth the burden? (more…)

Are you holding back from better performance measurement because your leaders aren't open to it, or because your colleagues are too busy, or because your organisation isn't ready for it? What's really holding you back is YOU and not them...

We've all seen performance targets that work and ones that don't. They can motivate teams to make big-step improvements or they can manipulate teams into behaviours that sabotage other important results. So should we get rid of targets? Or can we do something else to make them work?