Goodhart’s Law states that when a measure becomes a target, it ceases to be a good measure. Is that really true? (more…)

Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)

When KPI targets are continually missed, when can they be reassessed without being accused of shifting the goalposts? (more…)

Quotas make us chase numbers as a substitute for fixing problems. That's the opposite of what good performance measurement should do. (more…)