When KPI targets are continually missed, when can they be reassessed without being accused of shifting the goalposts? (more…)
Filed Under: Improving Performance, Setting Performance Targets
Quotas make us chase numbers as a substitute for fixing problems. That's the opposite of what good performance measurement should do. (more…)
Filed Under: Setting Performance Targets
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>> Australia/NZ/Asia Pacific, Online Interactive, 4-5 & 9-11 Nov 2020
>> United Kingdom, Online Interactive (NHS specific), 6, 13, 20 & 27 Nov 2020
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