Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)
Filed Under: Improving Performance, Setting Performance Targets
When KPI targets are continually missed, when can they be reassessed without being accused of shifting the goalposts? (more…)
Filed Under: Improving Performance, Setting Performance Targets
Quotas make us chase numbers as a substitute for fixing problems. That's the opposite of what good performance measurement should do. (more…)
Filed Under: Setting Performance Targets
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Our next PuMP Performance Measure Blueprint Workshops include:
>> North America, Online Interactive, 3-7 May 2021
>> Australia/NZ/Asia Pacific, Online Interactive, 12-13, 17-19 May 2021
>> United Kingdom, Online Interactive 4, 11, 18, 25 Jun 2021
>> North America, Online Interactive, 14-18 Jun 2021
>> Australia/NZ/Asia Pacific, Online Interactive, 18-19, 23-25 Aug 2021
>> United Kingdom, Online Interactive 10, 17, 24 Sep & 1 Oct 2021
>> United Kingdom, Online Interactive 2-3 & 9-10 Dec 2021
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