When a Measure Becomes a Target…
August 17, 2021 by Stacey Barr | Leave a Comment
Goodhart’s Law states that when a measure becomes a target, it ceases to be a good measure. Is that really true? (more…)
Filed Under: Uncategorized
Goodhart’s Law states that when a measure becomes a target, it ceases to be a good measure. Is that really true? (more…)
Filed Under: Uncategorized
Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)
Filed Under: Improving Performance, Setting Performance Targets
When KPI targets are continually missed, when can they be reassessed without being accused of shifting the goalposts? (more…)
Filed Under: Improving Performance, Setting Performance Targets
Quotas make us chase numbers as a substitute for fixing problems. That's the opposite of what good performance measurement should do. (more…)
Filed Under: Setting Performance Targets
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