Should targets be achievable, or stretch? And how do we decide? Well, using a target trajectory, we don't have to. (more…)
Filed Under: Improving Performance, Setting Performance Targets
Goodhart’s Law states that when a measure becomes a target, it ceases to be a good measure. Is that really true? (more…)
Filed Under: Uncategorized
Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)
Filed Under: Improving Performance, Setting Performance Targets
When KPI targets are continually missed, when can they be reassessed without being accused of shifting the goalposts? (more…)
Filed Under: Improving Performance, Setting Performance Targets
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