KPI target setting is both science and art. Science, in that it has proven and logical steps. Art, in that it needs your own creative input too. (more…)

Should targets be achievable, or stretch? And how do we decide? Well, using a target trajectory, we don't have to. (more…)

Goodhart’s Law states that when a measure becomes a target, it ceases to be a good measure. Is that really true? (more…)

Industry benchmarking is popular, but it's hard to find good benchmarks. Here's why, and what the new role of benchmarking should be in performance improvement. (more…)