The truth from our performance measures can hurt, but if we don't get that truth, we'll never get where we want to go. (more…)
For our colleagues, leaders and entire organisations to value KPIs, measuring performance must link to what they value most. (more…)
Robert D. Behn is a lecturer at Harvard University's John F. Kennedy School of Government, and a passionate advocate for public sector performance. His regular Performance Leadership Report is always succinct and salient. His definition of performance management, versus performance measurement, clearly puts the responsibility on leade...
The world loves Stephen Few's bullet graph. It's small, concise and speaks volumes about the comparison between current performance and targeted performance. It's a prodigious improvement on dashboard gauges. In constructing a bullet graph, however, you have options. Here's the one I recommend...
Performance Reporting and Dashboards
Filed Under: Performance Reporting and Dashboards
Or perhaps a better question is, what should you measure to fix the problem of being under-resourced? (more…)
When KPIs are not achieving their targets, performance improvement is needed. But rather than rushing to solutions prematurely, we need measurement for diagnosis. (mo...
If you never take the time to reflect on your KPI approach, you'll never make the time to improve it. And it does need to improve, doesn't it? (more…)
We slice, we dice, we tabulate, we chart, we dashboard and then we draw conclusions. But how often have we drawn diabolically incorrect conclusions because we have violated the two basic principles of understanding our measures?
Starting with a lean KPI methodology is the simple and practical way for the beginner, the busy, and the budget-constrained to measure what matters for business performance. (more&...
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