XmR charts are more complex than line charts for KPIs, and until people understand their true value, they won't bother. This is how to explain the value of XmR charts. (more…)<...

It's tempting to have software automate the signals in our KPI XmR charts, but before you do, be aware of these risks and recommendations. (more…)

We can't directly change the performance of a lag measure or indicator. So is there any point looking at their signals, or should we just focus on lead measures? (more…...

The most useful way to see true signals of change in your KPI is to use an XmR chart. Here are five easy steps to build an XmR chart for your KPI. (more…)

This is a case study about the Area Agency on Aging at the Denver Regional Council of Governments (DRCOG) use of XmR charts. It's by Kirsti Klaverkamp and Jerry Stigall, of Denver, Colorado. (more&h...

Following on from Parts 1 and 2, another of the legacy habits that can sneak surreptitiously into our XmR charts and make them incapable of highlighting the real signals in our performance measures, is relying too much on our eyes and not enough on the rules for detecting signals.

Following on from Part 1, another of the legacy habits that can sneak surreptitiously into our XmR charts and make them incapable of highlighting the real signals in our performance measures, is focusing on the wrong performance measure!

Some legacy habits with how we analyse our data often sneak surreptitiously into our XmR charts, and these habits make our XmR charts incapable of highlighting the real signals in our performance measures.

KPI target setting is both science and art. Science, in that it has proven and logical steps. Art, in that it needs your own creative input too. (more…)

Many (most?) KPI performance dashboards fail to inform, because people jump the gun and focus too much on the app and not nearly enough on the KPIs. (more…)