Campbell’s Law says that the more a metric is used, the more likely it is to corrupt the process it is intended to monitor. Is that true? (more…)

Perhaps we can take a scientific approach to composite indicators, but that doesn't mean they are worth the effort. (more…)

It's already half-way through the year, so should you bother to develop KPIs for the current corporate plan, or leave it until next year? (more…)

Goodhart’s Law states that when a measure becomes a target, it ceases to be a good measure. Is that really true? (more…)

To stop people from gaming KPIs and sub-optimising performance, we need to balance their focus on both the numbers and their purpose. (more…)

Canadian government colleagues Shannon Sanford and Janet Norman share seven ways PuMP helped beyond performance measurement. (more…)

What people believe a KPI or metric or performance measure will be used for fundamentally affects whether performance will improve or not. (more…)

Performance measurement is not a dashboard, brainstorming session, consultant engagement, or project. It is a core business process. (more…)