IN THIS EPISODE: Article: Are Your Goals Measure-Worthy? Q&A: How do you measure services that are not necessarily quantitative? Quick Tip: Practice using sensory-rich language.

I love mantras. I love how they can carry a paragraph full of meaning in just a few words, and because of this be fabulous reminders of what matters. I have mantras for running ("light and quick, here and now") and mantras for dealing with setbacks ("onwards and upwards!") and - yes, you guessed it - mantras for measurement!

IN THIS EPISODE: Article: My Measurement Success Mantras Q&A: How do you get people to adopt a KPI mindset? Quick Tip: As-is versus should-be performance measurement. (more…)

IN THIS EPISODE: Feature: Setting Sensible Targets For Your KPIs. Q&A: Does every performance measure need a target? Quick Tip: How to best display a target on your KPI graph. (more…)

IN THIS EPISODE: Feature: 5 Steps For a Fast Performance Dashboard. Q&A: Should dashboards be used only for KPIs that can be reported on daily or weekly? Quick Tip: A review of KPI Dashboard.

Our organisational culture has so strongly tied KPIs to employee performance that, despite no proof it works and overwhelming proof that it doesn't work, few are willing to stop using KPIs in performance appraisals.

IN THIS EPISODE: Feature: Don't Use KPIs in Employee Performance Appraisal. Q&A: Isn't organisational performance the combined performance of people? Quick Tip: Three questions to guide a meaningful performance appraisal.

At a recent in-house PuMP Blueprint Workshop I ran for a client, one of the participants came up to me at the end of the 2 days and admitted that he'd come to the workshop very cynical and expecting to learn nothing new. He quickly went on to say that he experienced just the opposite a...

IN THIS EPISODE: Feature: How to Handle the KPI Cynics. Q&A: Should you avoid picking the cynics for your Measures Team? Quick Tip: Questions are sometimes better than answers. (more…)

Mike and Greg are clients of mine. They are geological engineers who work on what you would essentially call "discovery". Their job is to find profitable new sites for their company.