IN THIS EPISODE: Feature: Setting Sensible Targets For Your KPIs. Q&A: Does every performance measure need a target? Quick Tip: How to best display a target on your KPI graph. (more…)

IN THIS EPISODE: Feature: 5 Steps For a Fast Performance Dashboard. Q&A: Should dashboards be used only for KPIs that can be reported on daily or weekly? Quick Tip: A review of KPI Dashboard.

Our organisational culture has so strongly tied KPIs to employee performance that, despite no proof it works and overwhelming proof that it doesn't work, few are willing to stop using KPIs in performance appraisals.

IN THIS EPISODE: Feature: Don't Use KPIs in Employee Performance Appraisal. Q&A: Isn't organisational performance the combined performance of people? Quick Tip: Three questions to guide a meaningful performance appraisal.

At a recent in-house PuMP Blueprint Workshop I ran for a client, one of the participants came up to me at the end of the 2 days and admitted that he'd come to the workshop very cynical and expecting to learn nothing new. He quickly went on to say that he experienced just the opposite a...

IN THIS EPISODE: Feature: How to Handle the KPI Cynics. Q&A: Should you avoid picking the cynics for your Measures Team? Quick Tip: Questions are sometimes better than answers. (more…)

Mike and Greg are clients of mine. They are geological engineers who work on what you would essentially call "discovery". Their job is to find profitable new sites for their company.

IN THIS EPISODE: Feature: What To Do When They Say "Our Work Is Too Unpredictable To Measure" Q&A: How do you measure innovation? Quick Tip: Process mapping to the rescue. (more…)

IN THIS EPISODE: Feature: 3 Things You Must Have Before KPIs Can Work. Q&A: How do you implement KPIs efficiently? Quick Tip: The Power of a Measures Team.

We rush off in search of KPIs or performance measures way too soon. We find some, grab them and shove them into the KPI columns in our business plans or employee performance plans. Then we expect to hit targets. But it doesn't happen. People don't use the KPIs, they complain about them, and even fail to bring them to life (that is, report them). That's because at least 3 important must-haves...