The Right Performance Culture Starts at the Top
February 21, 2017 by Stacey Barr | Leave a Comment
These are soft and subjective things... love, loyalty, trust, satisfaction, engagement, commitment, pride. They are feelings that people have toward other things, like our products or services or brand. So it's tempting to want a performance measure of these things, as evidence of our success. But I'm not so sure we should bother...
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Meaningful Performance Measures
The top two duties which only Senior Leaders can perform are building culture and setting strategic direction. That's no surprise. But what is a surprise to most leaders is that measuring the right things gives transformational leverage to building the right culture and setting a strategic direction that gets executed. And this needs some new mindsets for leaders, in order to tap into this tran...
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