In an organisation that has a very broad geographic spread, how can we easily and quickly get remote teams engaged in developing KPIs they feel ownership of? (more…)

Teams reach performance excellence much sooner by increasing their engagement in measuring before increasing the sophistication of what they measure. (more&hellip...

The rift between the day-to-day operations and strategic goals can sometimes be too wide for managers to have any KPI buy-in at all. (more…)

One objection to measuring performance with KPIs is that we don't need them; we can already see what's going on by walking around, by our past experience, by our wise intuition, by what people complain about. But our human limitations make these observations inherently biased.