Buy-in is choice. Sign-off is obligation. Choice has loads more energy, that sustains itself longer, than does obligation. For buy-in to KPIs and performance measurement, people must be involved because they choose to, and not because they’re obliged to.
Our typical approaches to get people to buy into performance measures or KPIs don't work very well. How do you get more KPI ownership then? (more…)...
I used to think that performance measurement was about the techniques of selecting, collecting, analysing, presenting, and interpreting data to inform decision making. It’s true that technique is an important part of the process, but I’ve been excited to learn that performance measurement is mostly about the people.
Filed Under: Getting Buy-in
In this interview with Professor Jerry Muller, author of The Tyranny of Metrics, one of the things we discuss is how metric fixation kills KPI buy-in. (more…...
Gabrielle Dolan, business story telling expert, shares a practical framework with us for how to use storytelling to build more KPI buy-in. (more…)
The rift between the day-to-day operations and strategic goals can sometimes be too wide for managers to have any KPI buy-in at all. (more…)
We want people to be engaged - or have buy-in - to performance measures so they will support the implementation of those measures, and use them to improve performance. But dragging them to KPI meetings and presentations, and loading them with lists of measures to review, rarely gets true buy-in. Solution: the Measure Gallery.