Fiona W. asks: "How can I help colleagues dig deep and uncover our underlying critical success factors and then establish meaningful KPI's for these?"

Assess if your KPIs, metrics and performance measures are good enough with this checklist of criteria for excellent measures, and free online diagnostic. (more…)

The one-size-fits-all approach to managing the performance of people clearly doesn't work. And there is enough research suggesting that traditional approaches are certainly not working for everyone. (mor...

by Mariko Mishiro and Stacey Barr Needless to say, "Action Plans" are very important for every organization. However, when it comes to setting KPIs, "Action without a Clear Goal" is equal to "doing NOTHING" or even wasting your time and resources before you notice.

In the article "Why 8 Weeks For a KPI Project?" I suggested that when you're using a new performance measurement methodology, like the PuMP Blueprint, your first few implementations will have more success if they are quick, focused and allow for unlearning of bad KPI habits.

It's quite easy to underestimate just how much it takes to transform an organisation's approach to performance measurement. There are many set-in bad habits that cause the very problems with performance measurement that people would love to solve.

IN THIS EPISODE: Getting top management to define the goals. Getting meaningful measures that work. How to get people to enter data. Good and inexpensive dashboard applications. And more. (more…)

Where are the predictive performance measures? Well apparently they're not in the rear-view mirror. That, apparently, is where you find the lag measures. But the rear-view mirror analogy is not entirely accurate when it comes to defining lead and lag measures. So it's time to blow it up.

IN THIS EPISODE: Upcoming Events: 2012 Performance Measure Blueprint Workshops, and Online Programs. Practical Tip: Where Are The Predictive Measures?

Performance measurement is like anything else - it takes time for an organisation to master it. How far on the journey to measurement mastery is your organisation? (more…)