Darrell U. asks: "What are the definitions of performance measurement terms... metric vs. measure, performance indicator vs. key performance indicator?"

Questions like "Why did you choose that KPI?" and "Why didn't you choose this KPI?" and "What were we thinking?!" shouldn't be answered with "Um, I dunno!"

IN THIS EPISODE: A Case Study interview with Jerry Stigall, a Strategy Professional who led Douglas County to win the Balanced Scorecard Award for Excellence. (more…)

This case study is a process definition for a Billing Process, adapted from a real freight business. It shows the steps for not only improving a business process, but using the process to identify both Process Result and In-Process measures.

Justine G. asks: "How do you identify good KPIs for lofty strategic goals, like 'improve the health of citizens'?" (more…)

This is an excerpt from the Measure Up Podcast: A Case Study interview with Bec Bach, a Performance Analysis and Reporting Consultant who helps South Australian schools use data and evidence for improvement planning.

IN THIS EPISODE: A Case Study interview with Bec Bach, a Performance Analysis and Reporting Consultant who helps South Australian schools use data and evidence for improvement planning. ...

You might think that rolling up your performance measures or KPIs into a weighted score or composite index is a great strategy to simplify your dashboard, to deal with lots of measures, or to create proxies for intangible goals. Think again.

Fiona W. asks: "How can I help colleagues dig deep and uncover our underlying critical success factors and then establish meaningful KPI's for these?"

Assess if your KPIs, metrics and performance measures are good enough with this checklist of criteria for excellent measures, and free online diagnostic. (more…)