When teams see how their actions can make a difference to even a single KPI, it can trigger a new performance culture. (more…)

Call me kitsch but I can't help myself: It's the start of another fresh, unadulterated new year that's pregnant with the promise that things can and will be better (THIS time) and so I offer to you these potential KPI resolutions for the new year ahead.

This tool is simply a Microsoft Word document that guides you through the creation of a business case for a performance measurement project, either based on the PuMP methodology or not. Performance measurement initiatives can often go astray due to the competing demands of other initiatives that are seen as more exciting, or urgent. For some reason, many people think that measuring what matt...

My interview with Donald Wheeler is a very practical exploration of how we can better interpret signals from our performance measures and KPI's. (more&hel...

This case study demonstrates how to interpret signals in trending KPIs, like my New Website Visits. (more…)

Many of us struggle to get the support and buy-in to establish a proper and deliberate performance measurement methodology in our organisations. The timing just isn't right, or you just don't have a compelling enough case yet. One way to get started is to practice your own advice, personally.

Your performance data is trying to tell you a story you'll never hear unless you can ask it these 7 questions. (more…)

Whether you're measuring hard facts like sales and revenue and cycle time, or softer perceptions like satisfaction and agreement, those measures need to be scientific. Here's why.

Performance measures aren’t doing their best work when you treat them as a tick-and-flick monitoring tool. They are only giving you one angle on performance. Often the insights you need will come from a richer story that needs more characters to give a fuller picture.