Improve performance by increasing fitness, not force, in producing the results you’re measuring and improving. (more…...

We all want KPIs to drive the right behaviour in employees. But there is a good reason why it's so hard to do. (more…)

Given that research has shown performance measurement doesn't improve government performance, should we give up on measuring performance? (mor...

Trevor Hobbs tells his story of how one of the principles of PuMP can directly help you find solutions that stick! (more…)

Is PuMP's Results Map a better tool to design strategic and operational goals? The answer might surprise you. (more…)

The simple secret to prioritising the KPIs that need your attention is to monitor the size and direction of the gap between current performance and targets. (more…)

Too many performance measurement implementations fail before they start, because the purpose of measurement hasn't been properly framed for the organisation's current culture.

Does this sound back-to-front to you? It's not. Knowing your results before you look for measures is the only way to get the measures you need. (more…)

One of the shortcuts we take with performance measurement is to adopt KPIs that already exist somewhere. But these shortcuts come with traps. (more…)

It's tempting to have software automate the signals in our KPI XmR charts, but before you do, be aware of these risks and recommendations. (more…)