Accountability isn't the answer to underperformance. Performance can only improve with a relentless focus on finding solutions to the constraints that hold performance back. (more&...

You depend on the quality of data and information to provide a stable foundation for your decision making. Decision making often involves responding to something, so you need your data to validly describe what you are responding to so that you choose the right responses. Whether your data is quantitative (based on numbers) or qualitative (based on perceptions), it's integrity depends on 5 wi...

One of the worst problems that makes strategic outcomes hard to measure is the excessive use of 'weasely' language. And you'll know what I mean if your strategy is full of words like efficiency, productivity, sustainability, or even performance outcomes.

Just as the principle of leverage can apply to many different situations and contexts, from bicycles to business process reengineering, the lessons I'm learning from my running coach, Rina, and other world-class athletes also seem to apply to my work as a Performance Measurement Practitioner. The pursuit of excellence in anything, it seems, is based on a core set of principles.

5 Stars -- Important Performance Management Lessons That Speak to Everyone Gary Cokins asked me to endorse this book. And I didn't hesitate, for the value of Chapters 33 and 34 alone!

Possibly at the root of all objections people have to measuring performance and having KPIs is their beliefs about why we do it. Before you can successfully overcome all the other typical objections people have - like not having the time, not knowing where to start, not seeing the need for it - you need to be sure first and foremost that people understand the real reasons why we measure perform...

It's a great idea to diagnose where your own performance measurement process might be in most need of improvement, because if you want more meaningful performance measures and KPIs, you need to change the process that you use to produce them. <...

The Balanced Scorecard was the turning point for measuring non-financial performance. But that doesn't mean it's a KPI performance measurement tool. (more…)

There are many, many symptoms of a broken performance measurement process, and while I don't particularly want to dwell too long on this topic, you might find it useful to have a quick reference list of most typical of these symptoms.

There are at least three good reasons why your authenticity as a performance measurement practitioner really matters. Do you know what they are? (more…)<...