The Results Map is the best foundation to measure what matters across the entire organisation, meaningfully, logically, and systemically. (more…)

Without evidence of an outcome, how can we know the outcome matters? And how can we know if a change initiative to impact that outcome is worth doing?

Lag measures cannot be improved directly; only through changing one or more of their lead measures. And there are six basic steps to make this happen. (more&h...

It can be tempting to ditch a KPI that doesn't tell the full story. But KPIs can't and shouldn't - they should trigger and guide our decisions, not make them for us. (more…)

Performance measures are mostly focused on improving performance in what we already do. But can this business-as-usual focus on existing performance measures sabotage necessary change?

KPIs and performance measures are misunderstood and misused, mostly because they are not consistently defined. Here is a clear and practical definition of what KPIs and performance measures are. (more…)

Starting with a lean KPI methodology is the simple and practical way for the beginner, the busy, and the budget-constrained to measure what matters for business performance. (more&...

A high-performance culture smooths the way to achieving organisational outcomes. And good measurement is the tipping point that smooths the way to creating a high-performance culture.

We all want to say we have a high-performance culture. But if you're relying on any of these bandaids to fix your performance culture, you're not going to get one. (more…)