If you leave your selection of change management metrics to chance, you leave the success of your change initiative to chance as well. So don't resort to shopping lists of change metrics - here's how to design the measures you really need.

Bernard Marr created the concept of "Key Performance Questions" to develop better Key Performance Indicators. But ask the wrong KPQ and you'll get the wrong KPIs. (more&helli...

With the right approach to measurement, teams become self-organising, more aligned to strategy, and accountable for results. Who needs managers?

How to find the right measures or KPIs is the most asked question in the field of performance measurement. And it’s little wonder, because the more meaningful measures track outcomes which tend to be less tangible than the traditional things we’ve measured, like how many widgets we produced.

Trying to find the right strategic KPIs can feel like getting lost in a maze, particularly if the strategic plan is not well-structured. (more…)

Before we can elevate organisational performance, we must stop making these 10 common mistakes. (more…)

Ayça Tümer Arıkan shares with us the detailed process she used to engage and facilitate two operational teams new to setting and using KPIs. (more…)...

The greatest value of forecasting with KPIs is not predicting the future; it's discovering the leverage to create it. (more…)

Use this Corporate KPI library template to define each of your KPIs, and make sure the right KPIs are reported in the right way. (more…)

Quality is a vague concept, which makes it hard to measure directly. Here are 5 steps to more easily measure the quality of anything. (more…)