To find the right performance measures, we must start with a clear definition of what a performance measure really is. How does your definition compare to this one? (more…...

With the help of Doug Hubbard, author of "How to Measure Anything", we'll explore why you can abandon the pursuit of perfectly accurate data and measures. (more…)

Vicki N asks "I am on a project to create an 'executive dashboard' of KPIs. An advisory board has been formed to guide this effort. How should I approach this so we don't end up with a laundry list of metrics that are not helpful/needed?"

Most strategy just isn't measurable. That means your goals or objectives probably need a little work before you should bother asking that question "how do you measure that?" (more…)

Darrell U. asks: "What are the definitions of performance measurement terms... metric vs. measure, performance indicator vs. key performance indicator?"

This is an excerpt from the Measure Up Podcast: A Case Study interview with Bec Bach, a Performance Analysis and Reporting Consultant who helps South Australian schools use data and evidence for improvement planning.

Fiona W. asks: "How can I help colleagues dig deep and uncover our underlying critical success factors and then establish meaningful KPI's for these?"

Assess if your KPIs, metrics and performance measures are good enough with this checklist of criteria for excellent measures, and free online diagnostic. (more…)

In the article "Why 8 Weeks For a KPI Project?" I suggested that when you're using a new performance measurement methodology, like the PuMP Blueprint, your first few implementations will have more success if they are quick, focused and allow for unlearning of bad KPI habits.