When teams see how their actions can make a difference to even a single KPI, it can trigger a new performance culture. (more…)

While this won't teach you how to implement PuMP for great KPIs, it will give you a snapshot of every thinking step in PuMP, that makes it such a great KPI methodology. (more…)

One mistake organisations make in performance measurement is to not have a real KPI methodology. They treat measuring performance as an ad hoc activity or event. But when you do adopt a performance measurement methodology, another mistake is to do too ...