This case study demonstrates how to interpret signals in trending KPIs, like my New Website Visits. (more…)

How to create a KPI traffic light dashboard or traffic light report to highlight signals in a clear, valid and constructive way, and avoid the 3 big problems. (more…)

There is a lot of doubt about how to correctly set a performance measure's baseline using XmR charts. Remove your doubt by following this process. (more…)

Do you have these 3 essential things on your KPI graphs in your dashboard? If not, you're misinterpreting your performance measure signals. (more…)

There is a statistically proven sweet spot for how many KPI data points you need before you can start using them and accurately interpreting signals from them.

They're so hot right now, sparklines. They thankfully bring some sanity to performance dashboards (goodbye goofy gauges). But they do have a limitation no-one seems to be talking about. (more…)

You won’t find true signals of changes in performance by looking at month-to-month comparisons, or trendlines, or moving averages. The signals you really need to know about, the only signals that you ought to respond to, are revealed through one particular graph only.