Do you have these 3 essential things on your KPI graphs in your dashboard? If not, you're misinterpreting your performance measure signals. (more…)
Most of us know we need feedback from customers in order to make service delivery and product design more in line with customer needs and expectations. But too often, our customer surveys fail to get truly focused and actionable data.
You depend on the quality of data and information to provide a stable foundation for your decision making. Decision making often involves responding to something, so you need your data to validly describe what you are responding to so that you choose the right responses. Whether your data is quantitative (based on numbers) or qualitative (based on perceptions), it's integrity depends on 5 wi...
Your performance measures are there to give you advice about what is going on in your business so you can choose the most appropriate way to manage its performance. This means that you will choose different types of actions depending on what kind of advice your measure is giving you, or, what kind of signal it's giving off.
Most performance measures or KPIs tell you what happened. But if we're really going to manage company or organisational performance, we need to know something about what's going to happen. And that's what lead indicators do. They are a special breed of performance measure or KPI because they have predictive power.
It’s an emotional thing, performance reporting. Executives give up the precious little time they have for their families to instead paw through piles of strategic reports often more than an inch thick (or they leave the pile of reports on their desk and make decisions from their guts instead). Managers earnestly trawl through operational reports (particularly looking for the measures that give ...
Are you still measuring performance results annually? And do you wonder why people aren't really getting much value from measuring performance? (more…)
Author of "Show Me the Numbers" and "Information Dashboard Design".
Overview:When I found Stephen Few's book "Information Dashboard Design" I was really impressed, and wanted to share this gem with you. Stephen speaks of dashboard design in our language - the language of people that use dashboards. And armed with his insights and examples, we can help our ...
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