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The truth from our performance measures can hurt, but if we don’t get that truth, we’ll never get where we want to go.

Never in my life have I been overweight, but never in my life have I been athletically lean. I have always had a lot of physical activity in my lifestyle, including running, yoga, dirtbiking, swimming, cycling, mountain biking, bouldering. And I’ve always struggled to get rid of the layer of – well, let’s call it ‘padding’ – that hides what I believe is a reasonable level of muscle tone underneath.

The only times I’ve successfully reduced that ‘padding’ is when I’ve measured my weight (daily) and my waistline (weekly). I know this, and yet I keep believing that I can get rid of that padding without measuring. But when I stop the measuring, my jeans eventually start feeling tighter.

Have you ever had a personal result that’s been a challenge for you to reach?

When the result is something we’re sensitive about, like our body weight, it can be really hard to face the undiluted truth a measure gives us. It took me a few weeks after feeling uncomfortable in my favourite jeans, to get brave and stand on the scales. OMG. I was heavier than I think I have ever been! That really stung.

And it was motivating at the same time. *Immediately* I stopped snacking, started eating slower (to feel full sooner), and reduced the carbs (based on a genetic test and personal experience, I do better on a high-fat and low-carb diet).

Without measuring, I realised, a few other forces surreptitiously take over:

• My husband’s eating habits influence mine, which is risky because he can eat until the cows come home (especially carbs) and never puts on weight.
• Because I am obsessed with efficiency, I will often rush to get more done, and when we rush our eating we often eat more because we don’t get the ‘full’ signal soon enough.
• I snack for fun (dark chocolate mud cake from my favourite cafe), for reward to motivate me through a hard task, and for comfort when I’m stressed.

The daily measure of my weight reminds me to stay aware of these, and take back control. An XmR chart of my daily weight also gives me quick feedback about which strategies are working, and which might not be. (And the satisfaction, when my weight does come down, kicks off a virtuous cycle of action and result.)

There are people who just don’t want the truth. But the price they pay is never getting the results they really want. I reckon this is one of the big reasons why some people won’t measure, neither personal results nor organisational results.

To make the truth of performance measures less painful for these people, it can help to start with something they’re less sensitive about. And help them realise the feeling of control far outweighs the pain of truth.

Don’t measure if you don’t want the truth. But if you don’t have the truth, don’t expect to have any control over your results.
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1. Martin Klubeck says:

   November 18, 2020 at 12:14 am

   Absolutely on target (as usual)! I find that getting people (organizations especially) to create a meaningful metrics program is extremely difficult – not because it’s complex but because the people in charge don’t want to know the truth. The other barrier is they don’t want to do the hard work of measuring – they want the easy way. “Just use the data we have” rather than collect what they’re missing.

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   • Martin Klubeck says:

     November 18, 2020 at 12:18 am

     Unfortunately, many times, Col. Jessup’s “You can’t handle the truth!” is accurate.

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     • Stacey Barr says:

       November 24, 2020 at 2:47 pm

       Why can’t we handle the truth?

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   • Stacey Barr says:

     November 24, 2020 at 2:45 pm

     We’ll be pushing uphill against those two types of leaders for a long time yet to come, Marty. But sometimes, with the right questions (like in Nick Desbarats’ comment on this page), we can open up new possibilities for some leaders.

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2. Nick Desbarats says:

   November 18, 2020 at 12:14 am

   Great post, Stacey. I’ve occasionally encountered a similar objection when I talk about adding “valence indicators” (i.e, red and green dots) to dashboards (examples: https://www.practicalreporting.com/blog/2018/11/16/why-i-now-use-four-threshold-flags-on-dashboards-book-excerpt ). Some people push back, saying that adding red dots is “too negative” or “too judgmental”. My standard response is, “O.K., just to confirm that I understand correctly, you want a dashboard that doesn’t show problems and says that everything’s fine all the time. No problem.”. This usually allows things to move forward after a moment’s reflection on the client’s part.

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   • Stacey Barr says:

     November 24, 2020 at 2:44 pm

     Hahaha! Perfect re-positioning question, Nick! I hope lots of people read your comment and give it a try in their organisations, too.

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