There is a LOT of information out there about how to develop KPIs and measure performance. Most of it is impractical, unproven or doesn't work. How do you find the good advice, then? (more…)

Vicki N asks "I am on a project to create an 'executive dashboard' of KPIs. An advisory board has been formed to guide this effort. How should I approach this so we don't end up with a laundry list of metrics that are not helpful/needed?"

When we get things wrong, it's not just our own time that gets wasted. Our customers often suffer too, and more than we are aware. It damages the relationship, and that affects the other results we want, like revenue or referalls. But what to do?

Just because you think performance measurement is the duck's guts, the best thing since sliced bread, the answer to your company's woes, doesn't mean you can expect everyone else to see it the same way.

IN THIS EPISODE: A Case Study Interview with Paul Barnett, Impact and Business Development Manager with CSIRO. (more…)

Andy M. asks: "Many of my colleagues work in what is often called a "considerative" area. They don't produce things. They assess evidence, form judgements, give opinions. They say the work is too complicated to be measured. I keep saying "If you can't measure it how do you know you're providing quality?" How can I convince them?"

Most agree that performance measurement is very important. But it fails to get implemented often because it's not seen as urgent. So sometimes, your starting point needs to be to create that urgency, to set the platform on fire.

IN THIS EPISODE: A Case Study interview with Sarah Coates, Project Coordinator and leader in performance measurement transformation at Dealer Solutions, about how she led 9 departments to measure the mission-critical.

Beth M. asks: "I have a lot to do everyday - how can you keep on top of KPI's in an efficient and timely way?" (more…)

IN THIS EPISODE: An Expert Interview with Dr Michael Sheehan on the soft skills that help KPI teams (or any team) to achieve their outcomes more easily. (more…)